I just experienced a horrible encounter having a customer care agent named Kathy. She refused to apply my totally free spins and I deposit day-to-day. I’m willing to disable my account above how I used to be just handled.
The participant from The usa, who was a substantial-roller VIP in the casino, encountered issues following he stopped making deposits, causing a reduction of his VIP position. After a closer assessment, we ended up rejecting this complaint as unjustified.
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The participant insisted on receiving the $160 owed. We requested supplemental details with the player but received no response. Consequently, the grievance was rejected because of the lack of further more interaction.
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We do the most beneficial to be sure that we're sending the money to the proper human being. This is a stability evaluate employed for defense for your participant as well as the casino. As soon as the verification approach concludes, then the withdrawal processing time begins. Remember to allow us to know at the time the data is distributed in order that we can easily Make contact with the Section in cost to be sure they assessment it right away.
The player from the United States complained about the lengthy verification method. Following getting in touch with the casino, the verification was completed and the participant managed to productively withdraw her funds. The criticism is resolved.
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We extended our support and requested for more particulars, but the participant did not answer, resulting in the criticism staying rejected. After we reopened the criticism upon the player's ask for, the player informed us that she had received a Look at through the casino but her financial institution refused to income it, suspecting it to become fraudulent. The casino prompt Bitcoin in its place but the participant was not cozy with it. The participant failed to answer our additional inquiries, main us to reject the complaint once more.
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Our adherence to complete verification strategies, as outlined in Area five.1 duckystar.pw of our conditions and terms, is created to safeguard our gamers as well as the integrity of our platform.
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